Resources
Guides and insights on getting paid on time.
Using Xero invoice payment reminders
Understand Xero's built-in payment reminders, their limitations and how to work around them
How to send different invoice reminders to different customers in Xero
Xero applies one reminder schedule to all customers. This covers the problem and how to set up per-customer reminder sequences that reflect how each customer actually pays.
Xero payment reminders are capped at 5 emails. Is this a problem?
Xero stops sending invoice reminders after 5 emails and there's currently no way around it. Here's how Xero reminders work and why the cap might not be your biggest problem.
How to automatically send regular statements in Xero
Xero lets you send statements manually, but has no way to schedule them. Here's how to automate monthly statement sending and what to look for in the tool you choose.
Your Xero invoice reminders sometimes go to spam. Here's what to do.
Xero sends invoice reminders from @xero.com which can risk getting spam filtered. Here's why reminders go missing and how to fix it.
Why Xero is sending invoice reminders to the wrong contact and how to fix it
By default, Xero's invoice reminder system emails all contacts on the customer, not the specific contact you originally invoiced. Here's why it happens, what you can fix, and when to use a different tool.
The limitations of Xero invoice reminders and workarounds you can use
Xero's invoice reminders are a good starting point, but they have real structural limits. Here are the six most common limitations and what you can do about them.
When to use Xero reminders for chasing invoices (and when to upgrade)
Xero invoice reminders take minutes to set up and are a good first step towards a process for chasing invoices. This covers how to use Xero invoice reminders and when to upgrade to a system like Trove.
How to get overdue invoices paid
Tips and tricks
The 3 metrics that actually matter for credit control
Most guides list ten things to track. This one picks three - DSO, ADD, and % deteriorating - and explains what good looks like in practice.
Late payment email templates that actually get Invoices paid
Five email templates ready to use for chasing overdue invoices, from a friendly first nudge to a formal escalation notice.
Two reminders will recover 80% of your overdue invoices. Here's the data.
Ever wondered if you should send that extra email chasing payment? We looked at the data to see how effective each additional reminder actually is.
When to send invoice reminders before the due date
Most businesses only chase after an invoice is overdue. A pre-due-date reminder removes the friction before it builds - here's when to use one and when to skip it.
How to calculate late payment fees in the UK (with calculator)
How to use late payment fees to nudge customers to make payment — all in line with the Late Payment of Commercial Debts (Interest) Act 1998.
How to get your invoices paid and find yourself relaxing on a beach in Hawaii
If you run a business, you will know that 20% of customers take up 80% of all your invoice chasing time. This is how to build a system to get all of your invoices paid on time and on autopilot.
Debtor management software
Compare the best tools for your credit control
Chaser vs Upflow: which accounts receivable tool is right for your business?
Chaser and Upflow both automate invoice chasing, but they're aimed at quite different businesses. This article explains who each tool is actually designed for and what the key differences are.
How to switch from Chaser to Trove
Migrating from Chaser to Trove is straightforward. This guide walks you through the process, including how to run both tools in parallel so nothing gets missed.
5 Best Chaser Alternatives for Small Businesses in 2026
Many small businesses buy a debtor management tool to do the heavy lifting of chasing overdue invoices. Chaser is a solid option but recent price rises and gated functionality mean it is worth looking at alternatives.
Best invoice chasing software for Xero users in 2026
Xero's built-in invoice reminders are a reasonable starting point, but they have real limits. This guide covers the four best add-ons for Xero users in 2026.
5 best debtor management software tools for UK small businesses in 2026
The five best debtor management software options for UK small businesses in 2026 - what each does, who it suits, and what it costs.
Trove support
Help with the Trove product
Granting Trove permissions to access an Outlook mailbox
How Microsoft IT admins can grant Trove permission to connect to a Microsoft 365 (Outlook) mailbox.
Get help with your product questions
Stuck on a product question? Want to request a new feature? Had one too many customers say 'sorry, invoice went to spam' and need a rant? Drop us a note.