Best tools for team collaboration on credit control (2026)

Summary

• The short answer: multiple people in the business work on getting invoices paid. There is a range of tools to collaborate on this problem, from free to paid.
• What Xero can and can’t do: Xero holds the data but is not optimised for a Sales or Accounts team. There’s no read-only accounts receivable view.
• Tools that help tracking: Jira, HubSpot and Trove all give you a kanban board. They differ on whether the board stays in sync with Xero by itself.
• Tools that help reporting: in Trove you filter a report to the accounts that person owns, enter their email address, and it arrives on a schedule with no login required.

The problem to solve: keeping everyone in the loop on your overdue customers

A good setup for chasing overdue invoices as a team needs four things:

• A shared board or view so everyone sees the same statuses, can assign team members to different customers and can track progress.
• Emails and workflows so your team can send emails to chase customers, either manually or automatically.
• Notes and history so the whole team can see what happened last.
• Live reporting on which customers are most overdue, who isn’t replying to emails and anything else custom.
• A live link to Xero so your data is latest view of what’s outstanding.

Each of the three tools below covers these areas. Which one you choose depends on whether you’re prioritising cost, chasing features, or keeping everything in a tool you already use.

The three tools at a glance

	Kanban board	Emails	Chasing workflows	Notes and reminders	Pricing model	Live reporting	Best for
Jira	Yes	No	No	No	Generous free tier	No - only via Zapier (paid add-on)	A free board
Trove	Yes	Yes	Yes	Yes	Fixed price	Yes	Add chasing workflows
HubSpot	Yes	Yes	No	Yes	Per user	Yes	Teams running billing in Hubspot

Summary Jira gives you a clean kanban board and the drag-and-drop functionality. You can build columns that mirror your chasing process and move customers through them as the conversation progresses.

Watch outs Jira has no native Xero connection, so the only way to get invoices onto the board is to create the cards yourself or wire up Zapier to do it for you. Zapier is a paid layer on top of a free tool, and the connection it enables can be brittle. Most people stick to manually dragging and dropping within Jira.

Best for Best for small teams that want a free, flexible board and are willing to manually create cards for overdue customers and invoices.

Summary Trove is designed as a native Xero add-on and is a Xero 2026 Growth App. Connect your Xero account and Trove pulls your overdue customers and invoices straight onto a kanban board. From here, you can track progress, enrol customers and invoices in chasing workflows and see cards automatically move off the board as they are paid.

You can also use Trove’s live reporting feature to send reports automatically to different team members.

Watch outs Trove is designed for chasing unpaid invoices. If you want a generalised task tracker for general finance admin (e.g. raise invoice, collect expense receipts) Trove will fall short.

Best for Best for small teams that want a board of overdue customers and invoices that stays in sync with Xero.

Summary Hubspot has a kanban board alongside an inbox connection, so emails to and from a debtor sync against the right record. Its notes functionality is genuinely strong - if your chasing depends on context (“spoke to their AP team, payment run is the 28th”), HubSpot keeps that history tidy and surfaces it when you need it.

Watch outs Hubspot does sync with Xero but this is designed for teams using Hubspot for invoicing. If you create invoices in Xero, you may find the sync falls short of what you need. However, if you already invoice in Hubspot, using the same tool to chase invoices makes total sense.

Source: Hubspot Website, June 2026

Best for Best for teams using Hubspot to manage invoicing and looking to run chasing in the same tool.

How to choose

The three tools are really three trade-offs:

• If a free board matters most and you’ll do the setup yourself, Jira is the cheapest way in. Just budget for Zapier if you want any automation between it and Xero.
• If you want a tool 100% focused on tracking, reporting and chasing unpaid Xero invoices, go for Trove. It was designed for this use case and has a native Xero sync.
• If you already use Hubspot for raising invoices, stick with Hubspot for doing the chasing. Buying an extra tool probably isn’t worth it.

For the wider set of options, see our guide to credit control software for UK small businesses.

FAQ

How do I let someone see overdue invoices without giving them a Xero login?

Send them a report instead of granting access. In Trove you filter a report to the accounts they’re responsible for, enter their email address and pick a frequency. They receive the figures by email with a link to a live view, and they need no Xero or Trove login.

What should a sales team be able to see?

Customer name, total outstanding, how overdue it is, and whether a chase is already running. Line-level invoice detail and anything touching the wider accounts is more than they need.

Which tool is best for tracking overdue invoices in Xero as a team?

It depends on what matters most. Trove is the only option with a native Xero connection, so the board stays current automatically. Jira is the cheapest starting point if you’re happy to manage the Xero link manually. HubSpot suits teams whose chasing is driven by notes, alerts and a synced inbox.

Does Jira connect to Xero?

Not natively. You can use Zapier to push invoices from Xero into Jira, but that’s a paid add-on and an extra moving part to maintain.

Does HubSpot connect to Xero?

Yes. HubSpot does connect to Xero but this is optimised for teams using Hubspot to create their invoices. If you use Xero for invoicing, Hubspot may fall short for chasing unpaid invoices.

Does Trove connect to Xero?

Yes. Trove has a native two-way sync with Xero customers and invoices. When Xero updates, so does Trove.