Resources
Guides and insights on getting paid on time.
Credit control in recruitment
What's different about chasing invoices in recruitment with industry-specific tips for handling credit control.
Credit control in recruitment: why unpaid invoices pile up
In most small recruitment agencies the MD or a senior team member still chases invoices. Here's what makes credit control hard in recruitment and what a good process looks like.
Best credit control software for recruitment agencies (2026)
The best credit control software for recruitment agencies in 2026: Satago, Trove, Chaser, Kolleno and ezyCollect compared.
Handling disputed fees and rebate clauses in recruitment
When a candidate leaves inside the rebate period, a paid perm fee can turn into a disputed invoice. Here's the best way to handle rebate clauses and disputed placement fees.
When to apply late payment fees as a recruitment agency
Recruitment agencies rarely charge late fees for fear of the client relationship. Here's how to apply them the smart way - add them as soon as an invoice is overdue, then offer to waive for prompt payment.
Running credit control across a group
How to keep chasing consistent when you run several entities under one group.
Bringing credit control in-house across a group of companies
Bringing credit control in-house can make sense if your setup requires context and your current provider is struggling. Here's when bringing it in-house makes sense across a group, and when it doesn't.
The credit control reports that matter when you run a group
Here are the four credit control reports worth having across a multi-entity group of companies and why.
How to onboard a group of companies onto Trove, entity by entity
Here's how to onboard multiple entities onto Trove, starting with one and then cloning the process to the remainder.
Running credit control across multiple entities in Xero
Xero treats every entity as a separate organisation, which means a group can end up with an inconsistent chasing process. Here's how to run consistent credit control across all your entities using Trove.
Chasing unpaid invoices if you use Xero
Understand Xero's in-built payment reminders and how to upgrade
Using Xero's expected payment date feature in your credit control process
Xero's expected payment date gives you a place to accurately store when customers will pay. Here's what it does, how to keep it current, and how to stop updating it manually.
How to reliably get the PO number before the invoice falls due
A missing PO number will always slow down payment. Here's why bigger customers need PO numbers and how to get that PO in before the invoice falls due.
How to get alerted when a customer first goes overdue in Xero
Xero doesn't automatically tell you when a customer first goes overdue and that switch into overdue is usually the first sign of a problem. Here's how to get alerted the moment it happens.
How to be notified when a customer's overdue balance crosses a limit in Xero
Xero won't proactively alert you when a customer's overdue balance crosses a threshold you care about. Here's what you can do in Xero and how to get notified when an account passes a limit you set before it becomes a real problem.
Xero invoice reminders: how to set them up, turn them off, and what to watch out for
Xero's invoice reminders are free and take about 10 minutes to set up. This covers how to turn Xero reminders on, turn them off, and the limitations that can catch businesses out.
Xero limits you to 5 invoice reminders. Here's what happens when you hit it.
Xero stops sending invoice reminders after 5 emails. We look at how Xero reminders work and why the cap might not be your biggest problem.
Xero can't auto-send statements. Here's what to do about it.
Xero has no way to schedule automatic statements. Here's how to upvote Xero adding this feature and two tools that fix it in the meantime.
Why Xero invoice reminders go to spam and how to fix it
Xero sends invoice reminders from @xero.com which can get spam filtered. We compare 3 tools that fix the problem.
Two reminders will recover 80% of your overdue invoices. Here's the data.
Ever wondered if you should send that extra email chasing payment? We looked at the data to see how effective each additional reminder actually is.
Xero invoice reminder limitations - 6 problems and how to fix them
Xero's reminders are free but have six real limits. Here's what each one is, what you can fix inside Xero and what requires a different tool.
How to set up Xero invoice reminders (and when to upgrade)
Xero's invoice reminders are free and take about 10 minutes to set up. Here's how to turn them on, what to configure and when to upgrade.
Understanding Xero data
Make sense of the reports and data inside Xero
The Xero aged receivables report: how to read it and act on it
Aged receivables show who owes you what and how overdue each invoice is. Here's what the numbers tell you and what to do next.
How much of your aged receivables are you likely to recover? [Calculator]
Enter the totals from your Xero aged receivables report and see how much is likely still collectible - and how much may already be at risk.
Credit control software compared
Compare the best tools for your credit control
Three tools compared: invoice chasing software for Xero users in the UK (2026)
Xero's built-in reminders have limits. This guide covers the best add-ons for Xero users: pricing, who it's for, and which one to pick
AI credit control software for UK businesses (2026)
Where AI can help in credit control, which tools have real AI features, and how much AI a business on Xero actually needs. Paraglide, Trove and Lunos.ai compared.
Affordable credit control software: Statey, Trove, Satago and ezyCollect compared (2026)
The most affordable credit control tools for UK small businesses in 2026 (Statey, Satago, ezyCollect and Trove). Compared on price, features and target audience.
Affordable credit control software pricing: what Statey, Satago, Trove and ezyCollect cost (2026)
We compare pricing for 4 affordable credit control tools: Statey, Satago, Trove and ezyCollect.
Credit control software with CreditSafe: how Trove connects it to Xero (2026)
Already use CreditSafe? Here's how Trove connects it to Xero so credit checks happen automatically as part of your chasing.
Best credit control software that integrates with Xero, Gmail and Slack (2026)
Google and Slack teams chasing unpaid invoices want to send emails from Gmail and get notifications in Slack. Here's which credit control tools connect Xero, Gmail and Slack in 2026 and how they compare.
Best credit control software that integrates with Xero, Outlook and Microsoft Teams (2026)
Finance teams embedded in Microsoft need their credit control tool to integrate with Outlook and Teams. Here's which credit control tools connect Xero, Outlook and Microsoft Teams in 2026, and what each is best for.
The best tools for tracking overdue Xero invoices as a team (2026)
Compare Jira, Trove and HubSpot for tracking and chasing overdue Xero invoices as a team.
Statey alternatives: Xero statement add-ons compared
Statey is a great add-on for Xero but is limited to statements only. Here are the main Xero statement add-ons compared on what they do beyond statements, who they suit, and price.
Chaser vs Kolleno in 2026: features, pricing and alternatives
Chaser and Kolleno are both UK-built collections tools with payment solutions, but they target different buyers. We compare who each is for, 2026 pricing, and a lighter alternative for small teams.
Chaser and Kolleno pricing explained (and how they compare)
What Chaser and Kolleno actually cost, what the pricing structure tells you about each product, and where Trove fits.
Kolleno and Upflow pricing explained (and how they compare)
What Kolleno and Upflow actually cost, what the pricing structure tells you about each product, and where Trove fits.
Kolleno vs Upflow in 2026: features, pricing and alternatives
Kolleno and Upflow are both AR platforms for mid-market and enterprise finance teams. We compare who each is for, 2026 pricing, and a lighter alternative.
Credit control software compared: Chaser, Kolleno and Upflow (2026)
Chaser, Kolleno and Upflow are three of the most-compared credit control tools for finance teams. We compare who each is for, their features, 2026 pricing, and a lighter alternative for smaller teams.
Credit control software pricing: Chaser, Kolleno and Upflow compared
What Chaser, Kolleno and Upflow actually cost, what each pricing model tells you about the business it's built for, and where Trove fits.
Credit control software: how to choose the right tool to chase unpaid invoices (2026 UK guide)
What credit control software does, how it differs from accounts receivable platforms, how much it costs, and how to pick the right tool for a UK small business.
Affordable dunning software: what Chaser, Upflow, Trove, LedgerUp and Lunos.ai actually cost
Dunning software automates overdue invoice collections and can vary a lot in price. Here's what Chaser, Upflow, Trove, LedgerUp and Lunos.ai actually cost, with a calculator to estimate your bill.
Chaser and Upflow pricing explained (and how they compare)
What Chaser and Upflow actually cost, what the pricing structure tells you about each product, and where Trove fits.
Credit control software for UK small businesses (2026 guide)
What credit control software does, which tools are worth considering for UK small businesses, and how to pick the right one.
Chaser vs Upflow in 2026: features, pricing and alternatives
Chaser and Upflow both automate invoice chasing, but they are designed for very different customers. Chaser suits UK businesses with 100+ employees and a dedicated finance team; Upflow is aimed at scaling US-headquartered B2B tech companies managing complex AR. If you are a small UK business, neither is the obvious fit and Trove (from £50/month) is more likely the right tool. This page compares Chaser and Upflow on pricing, features, and target customer - and explains who should consider each.
5 Chaser Alternatives in 2026: Pricing and features compared
Looking for a Chaser alternative? We compare the top tools on pricing, features and whether they are aimed at Directors, Finance Teams or Credit Controllers
Sending Xero invoice reminders to the right contact
How to control who receives your payment chasers when Xero's default doesn't work for your business.
Invoicing different departments in the same company with Xero (and chasing the right one)
Invoice HR, Finance and Sales separately and Xero still sends every invoice reminder to all departments. Here's how to chase each department only about its own invoices, while keeping one Xero record.
How to change who Xero invoice reminder replies go to
Replies can keep landing with someone who's left or no longer chases invoices. How to change the reply-to address, and the one-per-org limit you're left with.
Is it a good idea to send Xero invoice reminders by SMS?
When email chasers sit unread in a shared inbox, it can take a text to get through. Here's when to escalate to SMS, when not to, and how to add SMS reminders to your Xero chase.
How to make Xero send reminders only to the person you invoiced
When you chase an invoice, every email address in Xero gets the chaser (not just the person who received the invoice). Here's why and how to make the reminder go to the recipient you actually invoiced.
Can you send Xero invoice reminders to a different email than the invoice?
Invoice reminders hitting a customer's AP inbox create confusion. Here's why it happens and how to route invoice chasers to a separate email address.
Why Xero sends invoice reminders to the wrong contact and how to control who gets them
An invoice reminder meant for one person can hit colleagues, departments and whole companies. How Xero decides who gets a reminder, what you can limit, and the cleaner fix.
Applying late payment fees in the UK
What you can charge when a business pays late, how to add it to a Xero invoice, and how to do it for free.
Late payment fees in the UK: a complete guide (2026)
If a business pays an invoice late, you have a legal right to charge interest and a fixed fee. Here's how late payment fees work in the UK and how to apply them.
Late payment fee calculator for UK invoices
Calculate exactly what a late-paying business customer owes you using Trove's free late payment fee calculator.
How to raise late payment fees as invoices in Xero
Xero has no built-in way to calculate late fees or generate late fee invoices. Here's the method UK businesses should use, why it's a separate invoice, and how to automate it for free.
How to email a customer after calculating a late payment fee
You've worked out the late payment fee, now what? Here's whether to charge it, how to email the customer, how to raise it and when to escalate.
Are late payment charges legal in the UK?
Yes, if you're invoicing another business. Here's the law on late payment fees in the UK, when the right applies, how much you can claim, and the contract wording to back it up.
How late payment fees work in Trove
Trove applies UK late payment fees automatically: a policy per workflow, fees calculated against every overdue invoice, shown on customer statements, and waived when the invoice is paid.
Using payment plans for overdue customers
When to offer a payment plan, how to run one on top of Xero, and how it works in Trove.
A complete guide to payment plans for overdue customers
What a payment plan is, when to offer one, and how to run it. Includes what's possible in Xero, what isn't, and when you need a tool to do it properly.
When to offer a payment plan and when to avoid one
How to decide whether a payment plan is the right call, with email templates for how to offer one and how to say.
Adding retentions to a payment plan: a guide for construction
How construction businesses can use payment plan functionality to split out a retention and chase it at the right time, instead of losing track of it.
How payment plans work in Trove
A step-by-step look at setting up and running payment plans in Trove - default plans, applying them to a balance or invoice, and chasing only the instalment that's late.
Sending different Xero reminders to different customers
How to run a different reminder workflow for each kind of customer when Xero's single schedule doesn't fit your business.
Is it possible to send different Xero invoice reminders to different customers?
Xero applies one reminder schedule to every customer. Here's why that's a problem for businesses with mixed customer types, the manual workaround available, and how to run a different reminder workflow for each kind of customer.
How to run different invoice reminders for different contact groups in Xero
You may have spent time grouping contacts in Xero to chase separately and then discovered this isn't possible. Xero runs one reminder schedule and ignores contact groups. Here's a workaround and how to give each group its own workflow in Trove.
How to send different invoice reminders for different product line items
Different product lines are often managed by different people within an organisation - often down to the chasing. Here's what's possible in Xero and how to route each line item to the right owner's workflow in Trove.
How to send different invoice reminders by customer location or region
Customers in different regions often need different timing, tone, and a different person chasing them. Xero sends the same reminder everywhere. Here's the available workaround and how to put each region in its own workflow using Trove.
How to send different invoice reminders based on overdue balance in Xero
A customer £5,000 overdue needs a different response to one owing £50. Here's the one threshold setting Xero does have, where it falls short, and how to route both small and large balances into their own workflows.
Getting specific: dealing with invoice collections in different industries
How invoice chasing works differently depending on your sector
Trove support
Help with the Trove product
Reducing overdue invoices by 60% with Trove and Xero
How UK accounting firm Venn Accounts used Xero and Trove to reduce overdue invoices by 60%, improve cash flow, and deliver a full-stack finance function for their clients.
How to grant Trove secure permissions to access an Outlook mailbox
How Microsoft IT admins can grant Trove permission to connect to a Microsoft 365 (Outlook) mailbox.
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