Resources
Guides and insights on getting paid on time.
Chasing unpaid invoices if you use Xero
Understand Xero's in-built payment reminders and how to upgrade
Xero invoice reminders: how to set them up, turn them off, and what to watch out for
Xero's invoice reminders are free and take about 10 minutes to set up. This covers how to turn Xero reminders on, turn them off, and the limitations that can catch businesses out.
How to send different Xero invoice reminders per customer
Xero uses one reminder schedule for all customers. Here's how to set up per-customer sequences in Trove that match how each client actually pays.
Xero limits you to 5 invoice reminders. Here's what happens when you hit it.
Xero stops sending invoice reminders after 5 emails. We look at how Xero reminders work and why the cap might not be your biggest problem.
Xero can't auto-send statements. Here's what to do about it.
Xero has no way to schedule automatic statements. Here's how to upvote Xero adding this feature and two tools that fix it in the meantime.
Why Xero invoice reminders go to spam and how to fix it
Xero sends invoice reminders from @xero.com which can get spam filtered. We compare 3 tools that fix the problem.
Xero invoice reminders going to the wrong person? Here's why and how to fix it.
Xero's invoice reminders go to all contacts, not the specific contact you invoiced. Here's why it happens, what you can fix, and when to use a different tool.
Xero invoice reminder limitations - 6 problems and how to fix them
Xero's reminders are free but have six real limits. Here's what each one is, what you can fix inside Xero and what requires a different tool.
How to set up Xero invoice reminders (and when to upgrade)
Xero's invoice reminders are free and take about 10 minutes to set up. Here's how to turn them on, what to configure and when to upgrade.
Understanding Xero data
Make sense of the reports and data inside Xero
The Xero aged receivables report: how to read it and act on it
Aged receivables show who owes you what and how overdue each invoice is. Here's what the numbers tell you and what to do next.
How much of your aged receivables are you likely to recover? [Calculator]
Enter the totals from your Xero aged receivables report and see how much is likely still collectible - and how much may already be at risk.
Credit control software compared
Compare the best tools for your credit control
Credit control software: how to choose the right tool to chase unpaid invoices (2026 UK guide)
What credit control software does, how it differs from accounts receivable platforms, how much it costs, and how to pick the right tool for a UK small business.
Affordable dunning software: what Chaser, Upflow, Trove, LedgerUp and Lunos.ai actually cost
Dunning software automates overdue invoice collections and can vary a lot in price. Here's what Chaser, Upflow, Trove, LedgerUp and Lunos.ai actually cost, with a calculator to estimate your bill.
Invoice chasing software: how to find the right mix of features and price
What features actually matter for a small finance team, what to ignore, and how to think about pricing so you don't get caught out as your business grows.
Chaser and Upflow pricing explained (and how they compare)
What Chaser and Upflow actually cost, what the pricing structure tells you about each product, and where Trove fits.
Credit control software for UK small businesses (2026 guide)
What credit control software does, which tools are worth considering for UK small businesses, and how to pick the right one.
Chaser vs Upflow in 2026: Features, Pricing and Alternatives
Chaser and Upflow both automate invoice chasing, but they are designed for very different customers. Chaser suits UK businesses with 100+ employees and a dedicated finance team; Upflow is aimed at scaling US-headquartered B2B tech companies managing complex AR. If you are a small UK business, neither is the obvious fit and Trove (from £50/month) is more likely the right tool. This page compares Chaser and Upflow on pricing, features, and target customer - and explains who should consider each.
How to switch from Chaser to Trove
Migrating from Chaser to Trove is straightforward. This guide walks you through the process, including how to run both tools in parallel so nothing gets missed.
5 Chaser Alternatives in 2026: Pricing and features compared
Looking for a Chaser alternative? We compare the top tools on pricing, features and whether they are aimed at Directors, Finance Teams or Credit Controllers
Best invoice chasing software for Xero users in 2026
Xero's built-in reminders have limits. This guide covers the best add-ons for Xero users: pricing, who it's for, and which one to pick
5 best debtor management software tools for UK small businesses in 2026
The five best debtor management software options for UK small businesses in 2026 - what each does, who it suits, and what it costs.
Applying late payment fees in the UK
What you can charge when a business pays late, how to add it to a Xero invoice, and how to do it for free.
Late payment fees in the UK: a complete guide
If a business pays an invoice late, you have a legal right to charge interest and a fixed fee. Here's how late payment fees work in the UK and how to apply them.
Late payment fee calculator for UK invoices
Calculate exactly what a late-paying business customer owes you using Trove's free calculator or Xero plugin.
How to add late payment fees to invoices in Xero
Xero has no built-in way to calculate late fees or generate late fee invoices. Here's the method UK businesses should use, why it's a separate invoice, and how to automate it for free.
Are late payment charges legal in the UK?
Yes, if you're invoicing another business. Here's the law on late payment fees in the UK, when the right applies, how much you can claim, and the contract wording to back it up.
What to do after you calculate a late payment fee
You've worked out the late payment fee, now what? Whether to charge it, how to raise it, how to tell the customer, and when to escalate. With an email you can copy.
How late payment fees work in Trove (coming soon)
Trove can calculate UK late payment fees and raise the invoice in your Xero account for you. Here's how it works, what the free plan includes, and how to switch it on.
How to get overdue invoices paid
Tips and tricks
The 3 metrics that actually matter for credit control
Most guides list ten things to track. This one picks three - DSO, ADD, and % deteriorating - and explains what good looks like in practice.
Late payment email templates that actually get Invoices paid
Five email templates ready to use for chasing overdue invoices, from a friendly first nudge to a formal escalation notice.
Two reminders will recover 80% of your overdue invoices. Here's the data.
Ever wondered if you should send that extra email chasing payment? We looked at the data to see how effective each additional reminder actually is.
When to send invoice reminders before the due date
Most businesses only chase after an invoice is overdue. A pre-due-date reminder removes the friction before it builds - here's when to use one and when to skip it.
How to get your invoices paid and find yourself relaxing on a beach in Hawaii
If you run a business, you will know that 20% of customers take up 80% of all your invoice chasing time. This is how to build a system to get all of your invoices paid on time and on autopilot.
Getting specific: dealing with invoice collections in different industries
How invoice chasing works differently depending on your sector
The challenges of chasing invoices as a not-for-profit
Chasing invoices is always awkward. For non-profits, it's even more so as they often lack the time and can struggle with tone. Here are tips on tackling both.
How to deal with unpaid invoices in construction recruitment agencies
Construction recruitment agencies operate on famously tight margins. Here's why late invoices hit hard in this sector and what a good collections process looks like.
Trove support
Help with the Trove product
Reducing overdue invoices by 60% with Trove and Xero
How UK accounting firm Venn Accounts used Xero and Trove to reduce overdue invoices by 60%, improve cash flow, and deliver a full-stack finance function for their clients.
Granting Trove permissions to access an Outlook mailbox
How Microsoft IT admins can grant Trove permission to connect to a Microsoft 365 (Outlook) mailbox.
Get help with your product questions
Stuck on a product question? Want to request a new feature? Had one too many customers say 'sorry, invoice went to spam' and need a rant? Drop us a note.