Resources
Guides and insights on getting paid on time.
Using Xero invoice payment reminders
Understand Xero's built-in payment reminders, their limitations and how to work around them
How to send different invoice reminders to different customers in Xero
Xero applies one reminder schedule to all customers. This covers the problem and how to set up per-customer reminder sequences that reflect how each customer actually pays.
Xero payment reminders are capped at 5 emails. Is this a problem?
Xero stops sending invoice reminders after 5 emails and there's currently no way around it. Here's how Xero reminders work and why the cap might not be your biggest problem.
Xero can't auto-send statements. Here's what to do about it.
Xero doesn't support automatic statement sending. We look at why it's not possible, where to complain about it to Xero and how Xero users solve this problem today.
Your Xero invoice reminders sometimes go to spam. Here's what to do.
Xero sends invoice reminders from @xero.com which can risk getting spam filtered. Here's why reminders go missing and how to fix it.
Why Xero is sending invoice reminders to the wrong contact and how to fix it
By default, Xero's invoice reminder system emails all contacts on the customer, not the specific contact you originally invoiced. Here's why it happens, what you can fix, and when to use a different tool.
The limitations of Xero invoice reminders and workarounds you can use
Xero's invoice reminders are a good starting point, but they have real structural limits. Here are the six most common limitations and what you can do about them.
When to use Xero reminders for chasing invoices (and when to upgrade)
Xero invoice reminders take minutes to set up and are a good first step towards a process for chasing invoices. This covers how to use Xero invoice reminders and when to upgrade to a system like Trove.
Understanding Xero data
Make sense of the reports and data inside Xero
Understanding the Xero aged receivables report (and what to do about it)
The Xero aged receivables report shows who owes you money and how overdue each invoice is. Here's how to read it, what the numbers mean, and what to do with each bucket.
How much of your aged receivables are you likely to recover? [Calculator]
Enter the totals from your Xero aged receivables report and see how much is likely still collectible - and how much may already be at risk.
Using QuickBooks invoice reminders
Understand QuickBooks's built-in payment reminders, their limitations and how to work around them
QuickBooks invoice reminders don't chase your existing invoices but there's a manual workaround
When you turn on automatic invoice reminders in QuickBooks Online, they only apply to new invoices. Any invoices already in your system won't be chased. Here's how to fix it.
Why do QuickBooks invoice reminders go to spam and how can I stop it?
QuickBooks sends invoice reminders from its own domain, not yours. That causes real deliverability problems and the workarounds QuickBooks suggests are more limited than they appear.
The limitations of QuickBooks Online invoice reminders and how to work around them
QuickBooks Online's built-in invoice reminders are free and quick to set up, but they have four structural limits that catch businesses out. Here's what they are and what you can do about each one.
How to get overdue invoices paid
Tips and tricks
The 3 metrics that actually matter for credit control
Most guides list ten things to track. This one picks three - DSO, ADD, and % deteriorating - and explains what good looks like in practice.
Late payment email templates that actually get Invoices paid
Five email templates ready to use for chasing overdue invoices, from a friendly first nudge to a formal escalation notice.
Two reminders will recover 80% of your overdue invoices. Here's the data.
Ever wondered if you should send that extra email chasing payment? We looked at the data to see how effective each additional reminder actually is.
When to send invoice reminders before the due date
Most businesses only chase after an invoice is overdue. A pre-due-date reminder removes the friction before it builds - here's when to use one and when to skip it.
How to calculate late payment fees in the UK (with calculator)
How to use late payment fees to nudge customers to make payment — all in line with the Late Payment of Commercial Debts (Interest) Act 1998.
How to get your invoices paid and find yourself relaxing on a beach in Hawaii
If you run a business, you will know that 20% of customers take up 80% of all your invoice chasing time. This is how to build a system to get all of your invoices paid on time and on autopilot.
Debtor management software
Compare the best tools for your credit control
Chaser vs Upflow in 2026: Pricing, Features and Alternatives
Chaser and Upflow automate invoice chasing but target very different businesses. We compare pricing, features and who each is for, plus a cheaper alternative.
How to switch from Chaser to Trove
Migrating from Chaser to Trove is straightforward. This guide walks you through the process, including how to run both tools in parallel so nothing gets missed.
5 Chaser Alternatives in 2026: Pricing and features compared
Looking for a Chaser alternative? We compare the top tools on pricing, features and whether they are aimed at Directors, Finance Teams or Credit Controllers
Best invoice chasing software for Xero users in 2026
Xero's built-in invoice reminders are a reasonable starting point, but they have real limits. This guide covers the three best add-ons for Xero users in 2026.
5 best debtor management software tools for UK small businesses in 2026
The five best debtor management software options for UK small businesses in 2026 - what each does, who it suits, and what it costs.
Getting specific: dealing with invoice collections in different industries
How invoice chasing works differently depending on your sector
The challenges of chasing invoices as a not-for-profit
Chasing invoices is always awkward. For non-profits, it's even more so as they often lack the time and can struggle with tone. Here are tips on tackling both.
How to deal with unpaid invoices in construction recruitment agencies
Construction recruitment agencies operate on famously tight margins. Here's why late invoices hit hard in this sector and what a good collections process looks like.
How to offer credit control as a service to your clients (and price it profitably)
Most accountants are already doing informal credit control for their clients. Here's how to turn that into a structured, profitable service — including how to identify the right clients, how to price it, and how the economics change with the right tool.
Trove support
Help with the Trove product
Granting Trove permissions to access an Outlook mailbox
How Microsoft IT admins can grant Trove permission to connect to a Microsoft 365 (Outlook) mailbox.
Get help with your product questions
Stuck on a product question? Want to request a new feature? Had one too many customers say 'sorry, invoice went to spam' and need a rant? Drop us a note.