Chase invoices by SMS and letter
Reach customers who aren't answering email with a text or a letter in the post.
- Text and letter steps in any Trove sequence
- Branded letters, printed and posted
- Letters and texts added pay as you go, on every plan
Hi Sarah, invoice INV-1042 for £1,280 from Acme Ltd is now 14 days overdue. You can pay securely here: acme.example/pay
Just reply to this message if there's anything we can help with.
Sorry, missed the emails! Paying it this afternoon.
Delivered
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How text and letter reminders work in Trove
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1
A text when email isn't getting through
Add a text step to your sequence and Trove sends an SMS once the emails before it have gone unanswered.
Texts can go to both UK and international numbers.
Chasing sequence Standard terms
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Email · 3 days overdue
Friendly reminder
Sent
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Email · 10 days overdue
Second reminder
Sent
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Text · 14 days overdue
SMS to Sarah Collins
Sending today
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2
Branded letters, printed and posted for you
A letter in the post gets noticed in a way a fourth email doesn't. Write your letter as a template, like your chasing emails, and Trove prints it with your branding and posts it for you.
Attach the invoice or a statement so the customer has everything they need to pay. Letters go first or second class, in the UK or abroad.
ACME 21 October 2026Accounts Payable
Northfield Ltd
12 Mill Lane, LeedsInvoice INV-1042 is now overdue
Dear Sarah, our invoice for £1,280.00 was due on 7 October and remains unpaid. A copy is enclosed.
Please pay at acme.example/pay or by bank transfer.
Acme Ltd, Accounts team
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3
Replies in one inbox, and approval if you want it
When a customer replies to a text, the reply lands in your Trove inbox alongside their emails, so the whole conversation sits in one place.
If you'd rather check before anything goes out, set text and letter steps to wait for your approval. Otherwise they send on schedule, like the rest of your chasing.
Inbox Northfield Ltd
10:14Sarah Collins Text
Sorry, missed the emails! Paying it this afternoon.
MonSarah Collins Email
Re: Invoice INV-1042 from Acme Ltd
Resources on SMS and letter on demand
- SMS reminders
Is it a good idea to send Xero invoice reminders by SMS?
When email chasers sit unread in a shared inbox, it can take a text to get through. When to escalate to SMS, and how to add it to your Xero chase.
Read now - Escalation
Letter before action for an unpaid invoice: how to send one and what it costs
What a letter before action for an unpaid invoice costs, what it needs to include, and what to do if the customer still doesn't pay.
Read now - Xero credit control
Why Xero sends invoice reminders to the wrong contact and how to fix it
Xero reminders go to everyone on the customer record, not the person you invoiced. Why that happens, what you can change in Xero, and the cleaner fix.
Read now - Trove data
Two reminders bring in 75% of the invoices that get paid. Here's the data.
We looked at every invoice chased through Trove to see how many get paid after each reminder, and how many reminders are worth sending.
Read now
SMS and letter on demand: common questions
Everything you need to know
Can Trove send invoice reminders by text message?
Yes. Add an SMS step to any chasing sequence and Trove sends it automatically, or send a one-off text from any invoice or customer. Texts go to the contact on the invoice, on UK and international numbers.
Does Trove print and post the letters?
Yes. Trove prints each letter with your branding and posts it for you, first or second class, to UK and international addresses. You don't need to print anything yourself.
Can I include the invoice or a statement with a letter?
Yes. You can attach the invoice or a statement to any letter, so the customer has the full details in front of them.
Can customers reply to a text?
Yes. Replies to texts land in your Trove inbox, in the same place as replies to your chasing emails.
Can I approve texts and letters before they're sent?
Yes. You can set text and letter steps to wait for your approval, or let them send automatically as part of your sequence.
How much do text and letter reminders cost?
Texts and letters are a pay-as-you-go add-on, available on every Trove plan. You pay for what you send, on top of your fixed monthly price.
Related features
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Personalised emails
Tailored reminder emails and statements, written with AI and worded differently every time.
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AI Reply Agent
Reads customer replies, logs promised payment dates and drafts your response for you to approve.
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Late payment policies
Flexible late fees and payment plans, added to your chasing and fully customisable.
See it working on your own customers
See SMS and letter on demand in action.
Text and letter reminders are a pay-as-you-go add-on, available on every Trove plan alongside your fixed monthly price.
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